PRIVACY POLICY

Privacy Policy

This Privacy Policy was published 21 st May 2018.

At Kraken IM, we are committed to protect and respect your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. This privacy policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This privacy policy applies to the use of our products and to our sales, marketing and customer contract fulfilment activities. It also applies to individuals seeking a job at Kraken IM.

Who are we?

Kraken IM is a software company and consultancy. Our registered office address is Boho 5, Middlesbrough, TS2 1NY, United Kingdom.

Kraken IM is the data controller and our Data Protection Office can be contacted by email at: privacy@kraken.im.

When do we collect personal data about you?

  • When you interact with us in person, through correspondence, by phone, by social media, or through our websites

  • When you are using our products/ services

  • When we collect personal information from other legitimate sources, such as third-party data aggregators, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others

  • We may collect personal data if it is considered to be of legitimate interest, and if this interest is not overridden by your privacy interests. Before data is collected we make sure an assessment is made, ensuring that there is an established mutual interest between you and Kraken IM

Why do we collect and use personal data?

We collect and use personal data to perform direct sales, direct marketing, and customer service.

We may use your information for the following purposes:

  • Send you marketing communications which you have requested. These may include information about our products and services, events, activities, and promotions of our associated partners’ products and services

  • Send you information about the products and services that you have purchased from us

  • Perform direct sales activities in cases where legitimate and mutual interest is established

  • Reply to a ‘Contact me’ or other web forms you have completed on one of our websites

  • Follow up on incoming requests (customer support, emails, chats, or phone calls)

  • Provide you with access and services related to Kraken IM

  • Perform contractual obligations such as order confirmation, license details, invoice, reminders, and similar

  • Notify you about any disruptions to our services

  • Contact you to conduct surveys about your opinion on our products and services

  • Process a job application

We may also collect your Device Information for the following purposes:

  • Help us screen for potential risks and fraud (your IP address in particular)

  • To optimise and improve our website (for example by generating analytics about how you browse and interact with the site)

Our legal basis for collecting personal data

Collecting personal data based on consents

The collection of personal data based on consent from the data subject will be done by using “Consent Forms” that will store documentation related to the consent given by the individual. Individual consents will always be stored and documented in our systems.

Collecting personal data based on contracts

We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.

Collecting personal data based on legitimate interest

We may use personal data if it is considered to be of legitimate interest and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between Kraken IM and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data.

What type of personal data is collected?

We collect name, phone number, job title and email address, in addition to your company’s name and contact information. We may also collect feedback, comments, and questions received from you in service-related communication and activities, such as meetings, phone calls, documents, and emails. From our websites we may collect IP-address and actions taken on the site.

If you apply for a job at Kraken IM, we collect the data you provide during the application process.

Kraken IM does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.

How long do we keep your personal data?

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymised.

Your rights to your personal data

You have the following rights with respect to your personal data:

  • The right to request a copy of your personal data that Kraken IM holds about you

  • The right to request that Kraken IM corrects your personal data if inaccurate or out of date

  • The right to request that your personal data is deleted when it is no longer necessary for Kraken IM to retain such data

  • The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications

    • If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note you may still receive system messages and administrative communications such as order confirmations, system messages, and notifications about your account activities

  • The right to request that Kraken IM provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract

  • The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data

  • The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing

Any query about your privacy rights should be sent to privacy@kraken.im

The use of cookies and beacons

We use cookies and web beacons (‘Website Navigational Information’) to collect information as you navigate the company’s websites. Website Navigational Information includes standard information from your web browser, such as browser type and browser language; your Internet Protocol (“IP”) address; and the actions you take on the company’s websites, such as the web pages viewed and the links clicked.

This information is used to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.

Do we share your data with anyone?

We do not share, sell, rent, or trade your information with any third parties without your consent, except from what is described below:

If required by law

We will disclose your personal information if required by law or if we, as a company, reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process. However, we will do what we can to ensure that your privacy rights continue to be protected.

Changes to this Privacy Policy

Kraken IM reserves the right to amend this Privacy Policy at any time. The applicable version will always be found on our websites. We encourage you to check this Privacy Policy occasionally to ensure that you are happy with any changes.

If we make any changes that significantly alter our privacy practices we will notify you by email or post a notice on our websites prior to the change taking effect.

COVID-19 Notice

With the COVID-19 pandemic continuing, Kraken IM remains open for business. All of our team have been working remotely for several weeks and our office is currently closed. As much as possible though, it is business as usual and all of our software, services and infrastructure are as unaffected as is reasonably practicable.